Until the process is settled, chargebacks remain visible in your account. Chargeback Guide. pdf), Text File (. 2 for Visa and Reason Code 4850 for Mastercard). Proprietary. Chargeback Reason Codes > Chip Liability Shift > Issuer Chargeback > Chip Liability Shift Program for Domestic and Intraregional Transactions Chapter 5—Compliance Case Filing Incorporated the changes announced in “AN 1677—Revised Standards—Questionable• Require cardholder letter or email as supporting documentation in first chargebacks for chargeback reason code 4863 (Cardholder Does Not Recognize). The other two chargeback reasons can be traced to very obvious causes — criminal activity and merchant mistakes. 4850: Installment Billing Dispute: Point-of-Interaction Error: 4999: Domestic Chargeback Dispute (Europe Region Only) Point-of-Interaction Error: 4853:Chargeback reason codes tell merchants the reason the customer is disputing a charge, according to the information they provided to their bank. These numeric codes are varied by card network, but serve the same purpose. However, the 30 day waiting period can be waived if you’ve. . This can provide important information to fight the dispute. Here are some steps you can take to handle chargeback requests: 1. Get your complete guide to the new Visa reason codes, including all the detailed information, chargeback time limits, and other important information you need. 3: Card-Present Environment. Only an issuer can initiate the chargeback process. Protect cardholder data. DE 72 (Data Record). . F01. About American Express chargeback reason codes. 1: EMV Liability Shift Counterfeit Fraud:. The major card networks have unique reason code systems, and banks use separate tools. Related Papers. Reason code 53 is typically used when a cardholder received merchandise or service that was defective, damaged, or not as described, while reason code 85 is used when credit was not processed to the. It is important to identify and understand the root cause and take the necessary steps to dispute the chargeback. Chargebacks are a major threat to businesses big and small. Unlike Visa and Mastercard, AmEx is the issuing. In simple terms, an Electronic Commerce Indicator (ECI) is basically a 3-D Secure response code. Chargeback Reason Codes The Ultimate Guide; BIN Lookup Find a Card's Issuing Bank; ROI Tool The Cost of Chargebacks; Resource Hubs. Blog. Take, for example, a reason code 4853 chargeback claiming that merchandise or services ordered were not received. Chargeback Reason Codes Page 1 of 5 Card Type Reason Code Reason Text Chargeback Category Preventable Reversible MASTERCARD 4802. Visa uses chargeback Reason Code 80 to designate chargebacks resulting from processing transactions where either the account number or the transaction amount posted with the card issuer does not match the one shown on the sales receipt. Reason Code 03: Laundering: The merchant processed transactions that did not involve a bona fide cardholder: Reason Code 04: Excessive Chargebacks: The merchant breached predetermined chargeback thresholds: Reason Code 05: Excessive Fraud: The merchant breached predetermined fraud-to-sales dollar volume thresholds:. The new reason codes follow a format of two digits, a period, then a third digit. . Reason codes. 5%. 542 Issuer Listed in a Mastercard Announcement. 2 for Visa and Reason Code 4850 for Mastercard). It. 4 Fraud – Card-Absent Environment. 4846 – Correct Transaction Currency Code Not Provided; 4850 – Installment Billing Dispute; 4999. 1 compliance release) 4870: Chip Liability Shift: 4871: Chip/PIN Liability Shift - Lost/Stolen/Never Received Issue 4808: Authorization related Chargeback: 4834: Point of Interaction Error: 4853 Below you will find the reason codes for the dispute events Chargeback, Request for Information (RFI), and Notification of Fraud (NOF). Not remembering the original purchase. If the transaction was posted correctly as a credit, provide your processing bank with supporting evidence to show that the transaction was. 4837 — No Cardholder Authorization. In 2016, Mastercard chargeback reason codes were condensed and consolidated, in a restructuring that resembled Visa Compensation Resolution. 4853 – Cardholder Dispute – Credit Not Processed. 1Chargeback reason code 4853 can be used to indicate disputes where the cardholder simply claims that the merchant never delivered on what was promised. Credit card chargebacks occur when a customer has a chargeback dispute and decides to question a charge on their credit card statement with their Credit Card Company or issuing bank. chargeback_settlement: The gross shows negative if the chargeback was resolved in the buyer's favor, and the funds return to the buyer. 02/10/16 Added Debit Chargeback Reason Codes. Subsection5. What to Include in Your eCommerce Return PolicyCode 10. However, a truly effective strategy must involve both prevention and disputing cases of friendly fraud. Mastercard chargeback reason code 4840 falls under the “Fraud” category. Here’s how. Click the Update Chargeback link to edit the chargeback details. Cardholder Dispute. Multiple Authorization Requests. Values are: Blank: Use the draft G/L date. However, it is important to note that this reason code is based on the reason given by the customer to their bank. In these situations, a merchant’s billing descriptor is simply not recognized by the customer. Reason code 4853 falls under the broad category “Cardholder Dispute,” meaning the cardholder is saying something about the transaction is wrong. In this case, the customer files for the pre-compliance chargeback (aka reason code 98). If a dispute is filed with Discover and a ticket retrieval request is sent, the merchant has just five calendar days to respond with. Mastercard Reason Codes. The reason code may not necessarily reflect the actual reason for the chargeback, but you ought to respond to it based on the provided chargeback code. In simple terms, Mastercard Chargeback Reason Code 4859 — No Show/Addendum/ATM Dispute refers to situations where a customer claims the services purchased from a merchant were not fulfilled. Reason Code Description. VCR Dispute Reason Code 10. Updated Disputes/Chargeback Policy Coming April 2024Chargeback Real Time Alerts; Chargebacks Representment; Analytical Reports; Partnership; Reason Codes. Miss to content. This will be referenced in the chargeback notice you received. . 2. Step #2 | Report the Scam to PayPal. Each of the major card brands, including Visa, Mastercard, and others, have their own system of reason codes. By entering your email, you agree to receive marketing emails from Shopify. The chargeback can be for the total transaction amount or a lesser amount. Terms and conditions. com for chargeback reason code 4863 (Cardholder Does Not Recognize). pdfOverview, Chargeback Message Reason Codes, First Chargeback: MTI 1442 Removed section numbers, reorganized sections to focus on chargeback reasonsECM monitors first presentment chargebacks regardless of reason code or transaction type. Field name: reasonCode. This code is used when a cardholder claims that a fraudulent transaction occurred in a face-to-face environment,. Learn the details, the cause, how to respond and how to prevent Mastercard Reason Code 4850 Installment Billing Dispute . When a cardholder disputes a charge, their issuing bank will review the transaction and decide if. Number two: Product Not Received chargebacks. (Reason Code 4850) > Arbitration Case Filing-For Chargebacks Initiated On or Before 16 April 2020 > Acquirer Reference Data (ARD) Does Not Match or is Invalid Update section, row 18 (Merchant Type) Appendix F Transaction Identification Requirements > Payment Transactions Summary of Changes, 16 July 2020 ©1988–2020 Mastercard. Most commonly the payer is a consumer. com. Processing recurring payments increases your susceptibility to chargebacks. A chargeback happens when a customer asks their card-issuing bank to reverse a transaction. The bank or credit union then conducts an investigation to ascertain the validity of the dispute. Chargeback Guide. Cardholder-Activated Terminal (CAT) 3 Device. M01 Chargeback Authorization. 1 – Merchandise/Services Not Received; Mastercard Reason Code 4853 – Goods or Services Not as Described or Defective;. 11/03/15 Updated these MasterCard. 7. The third digit indicates the specific reason within this category. Download PDF . Now, compliance cases go through Visa Resolve Online (VROL). Each chargeback claim is given a reason code, which helps explain to merchants the reason for the dispute. Reason codes are alphanumeric strings of text provided in a chargeback notification as a means of explaining the cause for the dispute. It is perhaps inevitable that you will see a chargeback Reason Code 76 or 4850, even if you apply the above preventive measures. 2: EMV Liability Shift Non-counterfeit Fraud: 10. Older time limits for disputes vary based on reason code; in many cases buyers have 120 days after a purchase to file a chargeback. Reason code 4853 refers to the broad category “Cardholder Dispute. A reason code will be provided. Any of those things could easily result in a recurring billing chargeback ( Reason Code 13. 7. comVisa Chargeback Reason Codes. chargeback_settlement: The gross shows negative if the chargeback was resolved in the buyer's favor, and the funds return to the buyer. 15% -. Visa Chargeback Life Cycle. Dispute reason code triggered Dispute code category Card expiry date; Visa. 1. 15, 2021. The implication is that the merchant is at fault. Documentation must be a direct result of cardholder communication. A chargeback reason code is a 2-to-4-digit alphanumeric code provided by the issuing bank involved in a chargeback, which is meant to identify the reason for the dispute. Chargeback reason American Express reason code Discover reason code Mastercard reason code Visa reason code; Cancelled subscription: C28: NF: 4841: 13. This means that it will require merchants to provide evidence supporting their claim that a transaction was authorized by the cardholder. Request for Information. This reason code is accompanied by a fraudulent reason code (UA). In 2021, 43 percent of companies identified customer service delays as a top reason for their increase in chargebacks. 6. chargeback_settlement: The gross shows negative if the chargeback was resolved in the buyer's favor, and the funds return to the buyer. pdf), Text File (. Region—U. Like traditional chargeback reason codes, an ACH return code indicates why the RDFI initiated the transaction reversal request. 1. This code is used when a cardholder claims that a fraudulent transaction occurred in a face-to-face environment, such as a retail store. The merchant agrees and explains that the refund would appear in 3-5 days on her bank statement. Examples, processing a transaction even after the subscription is cancelled, defective items delivered, non-delivery of sold goods and so on. In simple terms, VCR introduced five definitive changes to the dispute resolution process: The timeframe for merchant response was shortened from 45 days to 30 days. What are chargeback reason codes? Issuers send chargebacks to the merchant’s acquiring bank with a reason code to communicate what caused it. . txt) or read book online for free. You’ll put that reason code, the transaction amount and authorization number, and state that the. Reason Code North-America: Canada and United States of America; Reason Code: All other countries;. Khalil Feki. Solution. . Chargeback Reason Codes > Chip Liability Shift > Issuer Chargeback > Chip Liability Shift Program for Domestic and Intraregional Transactions Chapter 5—Compliance Case Filing Incorporated the changes announced in “AN 1677—Revised Standards—QuestionableChargeback Report. Other. 1 Laser Retrieval Reason Codes 27. Technical. Despite all the rules and guidelines, the outcomes of the chargeback process can be, at times, subjective, and can vary based on the scenario, merchant payment. Everything You Need to Know (2023) Shopify POS has everything you need to sell in person, backed by everything you need to sell online. This liability shift essentially provides merchants. 0: Changed report name from Downloadable Dispute Report to Case Report. They are provided to the merchant by the issuing bank, and they help all involved parties categorize disputes and determine next steps. FR2 Fraud Full Recourse Program. Reason Code. 4859 Addendum, No-show, or ATM Dispute. Code 4807: Fraudulent Card-Present Transaction. MasterCard time limits vary depending on the applicable reason code. Fraud. 367 . These symbols stand for reasons why a financial institution may file a credit card chargeback from their client’s name. For example, Visa reason code 83 is one of the reason codes with several modifiers with which it’s associated. Representment Documentation. To generate a chargeback, the issuer must submit the First Chargeback / 1442 message with the applicable message reason. It's essential to respond within the. Click on “report a problem” and select the transaction in question. It can protect against criminal fraud attacks, but equally important, it protects you from liability due to fraud and other. . Chargebacks from all three categories can show . From there, the merchant can look up the code to figure out what the dispute is about. compliance process depending on whether a chargeback right exists. A reason code is how banks categorize the reason for a chargeback. Each bank card network has its owner list of reason codes banks must prefer from. Mastercard chargeback reason code 4850 falls under the “Point-of-Interaction Error” category. • Chargeback – a message sent via the card brand network to debit the merchant and credit the issuer for a cardholder dispute. [noun]/* chahrj • bak • rə • pôrt/. . [noun]/* kə • stə • mər • di • spyo͞ot/. M49 Vehicle Rental – Theft or Loss of Use. Chargeback. The price of Order Insight alerts varies, but is often $8-$10 per deflected chargeback. This may be done by either the merchant or the issuing bank. Visa chargeback codes are broken up into four categories: Fraudulent activity; Authorization issues; Processing errors; Customer disputes; Fraudulent activity A chargeback reason code is a 2-to-4-digit alphanumeric code provided by the issuing bank involved in a chargeback, which is meant to identify the reason for the dispute. A transaction modifier (or modifier) represents specific circumstances associated with a card sale that change what compelling evidence is required to overturn the chargeback. An ACH chargeback is a reversal of a payment made via the ACH Network. Claim Adjustment Reason Codes - All . Here are some numbers on chargeback reason codes: 30% - the number of chargebacks that result from transactions made with a stolen card. MasterCard: Reason Code 4859 Services not rendered. What Are the Different Chargeback Reason Codes? There are over 100 chargeback reason codes. Reason Code Description External Category; 108: The remitter account is debited but the beneficiary account was not credited: Chargeback Raise: 109: The remitter bank customer still disputes that the beneficiary account is not credited: Pre-arbitration Raise: 121: TCC has been raised but the customer still complaining that Beneficiary a/c is. Depending upon the class, a retailer will have a swift way to offer evidence supporting the claim. S. Look below the surface. FAQ: What remains Chargeback Representment? TIPS. See Full PDF Download PDF. Duplicate Processing - 81However, they’re more and more often used as a loophole to commit fraud. 3643. It’s typical to see fraud chargebacks roll in 2-3 months after the initial charges took place. Versions Affected: v5, v6. A chargeback is a return of money to a payer of a transaction, especially a credit card transaction. The good news is that most of these invalid claims are disputable by the merchant. The cardholder initiates contact with their bank or credit union to file a dispute. While chargebacks happen for a variety of reasons , the most common reason is that a customer no longer wants the service or product sold to them. Our research suggests that friendly fraud will represent 61% of all chargebacks by 2023. Company. But cardholders and merchants have different time limits. In the case of friendly fraud, that reason could be completely invalid and. If you believe you have received an ACH return in error, you can contact your bank. Some crucial examples of specific documents used as compelling evidence are as follows: Delivery confirmation of the order; Conversations with the customer; Verification codes (AVS, Authorization, Card Security Code, 3D Secure 2. This chargeback occurs when merchants do not adequately provide currency information. Chargeback Reason Code 30 - Services Not Provided or Merchandise Not Received The chargeback time limit is calculated based on one of the following: 120 calendar days after the transaction processing date 120 calendar days after the last date the cardholder expected to receive the goods or services (not to exceed 540 days of the transaction. Code: Category: Description: 10. Merchants who believe they have received an invalid chargeback under reason code 13. ” With this reason code, the cardholder is claiming that an incorrect installment billing transaction was charged to their account. Chargeback fees make up a big chunk of the total costs, so we’re going to take a. Each chargeback has a chargeback reason code assigned to it, which is a two-digit number that corresponds to the reason the customer is disputing the charge. 5 chargebacks can be caused by the merchant charging an incorrect amount, a failure to disclose potential changes in the final transaction amount, or by a cardholder. ” This reason code has been retired by Mastercard, but it was used when the cardholder did not receive the goods or services they purchased. ONE reason code is an alphanumeric code selected from a fixed list by the issuing bank to indicate the reason of cardholder gave for requesting a chargeback. Depending on the type of chargeback, you may have the opportunity to respond to this notification. The reason code also presents a timeline to fight the chargeback and what evidence is needed to reverse the chargeback. There are no format changes to the sales file specification; there are additional values added to the sales file to designate chip card transactions. Chargeback reason code 4837: No Cardholder Authorization applies in situations where customers claim a card transaction was unauthorized, but do not feel the issue can be resolved through the merchant. 0 to 5. Reason Code North-America:. But, merchants should be aware that, eventually, everyone will be required to use the new designations. Chargeback reason codes. Each reason code has certain standards of proof and evidence associated with it that determine whether the chargeback is valid or not. underlying your chargeback. 1. This is a list of possible reasons that. Not only that, but a higher win rate may incentivize banks to conduct greater due diligence before filing a chargeback in the future. 4841 Canceled Recurring or Digital Goods Transactions. Understanding these codes can help merchants understand why chargebacks are being filed and how to prevent them in the future. If your chargeback ratio is high [i. A chargeback can happen when a customer initiates a transaction dispute. By entering your email, you agree to receive marketing emails from Shopify. Include any terms relevant to the transaction, including return, cancellation and. AMERICAN EXPRESS; CODE: DESCRIPTION: A01:. But research by Javelin found that merchants dispute 43% of all chargebacks and succeed at 60% of those disputes. (otherwise known as NIÑA MANUFACTURING AND METAL ARTS, INC. 3:. Each chargeback reason code has its own set of specific documentation requirements so merchants should familiarize. Regardless, merchants must respond to the given reason code. Chargebacks—Maestro POS Transactions—added information to the section, Proper Use of Intra-European Message Reason Code 4808, about theThe aim of CE 3. What is the chargeback representment process? When faced with a chargeback representment, you should take these steps. Mastercard chargeback reason code 4853 falls under the “Cardholder Disputes” category. You double and triple check your customer service records to see if the customer wrote in about the shipment (they haven’t), you check the tracking. 8. These processing options activate the automatic write-off feature and enable you to establish write-off limits for both under- and overpayments. The chargeback is ordered by the bank that issued the consumer's payment card. U. Discover chargeback reason codes are divided into three categories: service disputes, processing errors, and fraud. . Chargeback Reason Code Cardholder Disputes. It should ultimately help prevent fraud and unwarranted chargebacks, specifically applying to disputes marked with a Visa reason code 10. Let us now get information about the basic explanation about MasterCard Chargeback Reason Codes. Reference these when rebutting cardholder disputes at your small business. In 2016, Mastercard chargeback reason codes were condensed and consolidated, in a restructuring that resembled Visa Compensation Resolution. Dispute reason code triggered. Steps to Prevention. For best results, your chargeback win rate should be as close to 100% as possible. WEX began issuing chip cards in Q4, 2020. All ACH return reason codes consist of the letter “R” followed by two numbers (R01, R12, R22, etc. When you receive notification of a payment dispute or chargeback you may see a code listed with it. 3 is the less common version for card-present transactions. Every of the major card brands, the inclusion of Visa, MasterCard, and others, has its acknowledged system of reason codes. A Product Not Delivered chargeback means the customer believes they did not receive the goods or services they purchased. What is Mastercard chargeback reason code 4855? Mastercard chargeback reason code 4855 falls under the “Cardholder Disputes” category. The list of chargeback reason codes in this article. Amazon Pay will send you a notification email when you get a chargeback, which will include details such as the order number and reason code. Goods / Services Damaged or Defective. Shared Deposits Summary of Changes, 16 January 2018 ©1988–2018. Poor order fulfillment: Late order fulfillment or billing for an order before shipping the goods. Mastercard chargeback reason code 4850 falls under the “Point-of-Interaction Error” category. In short: yes. Now we are very familiar with the word ‘Chargebacks’ from the expert at Chargeback Expertz. Under Set Order Status, select None, Refund, or Chargeback. Technical. September 2011: 5. Non Transaction 76,80 4850 Proof the cardholder was aware of the dynamic processed through currency conversion. Once you receive this notification, you have 11 days to submit a response. Chargeback Reason Codes. 4853 – Cardholder Dispute – Goods or Services Not Provided. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. Vendors that do not have a well-drafted shipping and order fulfillment policy are susceptible to this category of Shopify chargebacks. 4850: Credit Posted as a Purchase. 2: Cancelled recurring transaction: VCR Dispute Reason Code 13. There are several scenarios where a customer may reasonably expect a payment reversal. Corresponding Retrieval Reference Numbers mapped for the same Card Number and ARN in Chargeback application. If you receive a chargeback from a cardholder, blacklist them and. 04/20/13 Visa and MC Retrieval Codes — removed retired codes MC Reason Code 37Chargeback reason codes. The true odds depend on the strength of the compelling evidence and the chargeback reason code itself. Reason Code 4850: Installment Billing Dispute. Then they instruct the merchant’s acquiring bank to reverse the transaction and withdraw the funds from the merchant account. 4850: Credit posted as a purchase : 4853: Cardholder disputes - Services / merchandise defective or not as described : 4854:Receive the Chargeback. The tickets were held at the box office, and no signature, swipe or imprint of the card was obtained when the tickets were released. 10/21/14 Updated Chargeback Time Frames: Added Reason Code 05; Addendum Reason Code PM; Changed TF time frame from 120 days to 540 days. Chargeback amount is equal to or less than the exceeded limited /authorised amount. This code indicates the cardholder placed an authorized card-present transaction with a merchant but received one or more additional non-authorized transactions within the next fifteen minutes. ©Discover Chargeback Reason Codes Explained. 4850 Installment Billing Dispute 4999 Domestic Chargeback Dispute (Europe Region Only) Cardholder Disputes 4853 Cardholder Dispute 4841 Canceled Recurring or Digital. Only by researching the disputed transaction and examining the true facts of the situation can you tell whether a chargeback is legitimate or not. Click below to request a free demonstration, and we’ll create a customized report showing exactly how much ROI you can expect. 4850: Installment Billing Dispute: 4853: Visa Chargeback Reason Codes. Cardholders can dispute digital goods transactions of $25 or less (or the equivalent in local currency) if certain purchase controls were not put. 4853 Cardholder Dispute. There are four primary phases to a Visa dispute: After Visa adopted VCR processes, most card networks altered their dispute cycles to be more in line with that used by Visa. The agency must provide this documentation to Vantiv (via mail, fax, online/scanning) within 30 calendar days after the report date on the Visa/MasterCard. The client will send this dispute to Paymentology’s Global support team via email – [email protected] Chargeback Reason Codes. ABELLA, Petitioners, - versus - MADELINE C. If the cardholder’s bank accepts the dispute, they will reverse the transaction, taking the funds back from the merchant and returning them to the cardholder. MONTECILLO and LIZA M. Products. 4850: Credit Posted as a Purchase: 4853: Merchandise/Services Not as Described: 4854: Cardholder Dispute Not Elsewhere. Know these five rules to avoid payroll blunders triggering fines, penalties and IRS audits. Issued the credit but did not deposit it with its processing bank in time for it to appear on the cardholder’s next statement. Chargeback Reason Codes. 368Proper Use of Issuer’s First Chargeback. Reason code 83 represents a chargeback categorized as. Reason Code 30: Services Not Provided or Merchandise Not Received Reason Code 41: Cancelled Recurring Transaction. The most comprehensive guide to chargeback reason codes. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim. 4850 Installment Billing Dispute, 4999 Domestic Chargeback Dispute (Europe Region Only) - 45 days for ISSUER/CARDHOLDER and 11 days for ACQUIRER/MERCHANT;As soon as we receive a chargeback request related to your merchant account, we will let you know by sending you a chargeback notification email. 0. A well-structured rebuttal letter should address the chargeback reason code, clearly explaining why the cardholder's dispute is not legitimate and why the funds should be returned to you. Recommend Documents. None. 4834. This may include information about the. up under any number of different chargeback . 2: Fraud (10) EMV Liability Shift Non-Counterfeit Fraud: 10. Visa chargeback reason codes. The agency must provide this documentation to Vantiv (via mail, fax, online/scanning) within 30 calendar days after the report date on the Visa/MasterCard. It is up to the senior management of your organization to make sure that the point-of-sale staff is adequately trained on the correct use of transaction codes to ensure proper credit and debit processing. It specifies the cause of dispute between the issuer and the merchant. The transaction amount and authorization number (ARN. ” This code indicates a counterfeit card was used to make a purchase from a card-present merchant who didn't scan the card's EMV chip. 1 and Note on page 14 Chapters 1 and 2 Chapter 1 1. Your chargeback response must include at least one of the following items: Explanation and documentation to refute the cardholder’s claim. 4514. Each chargeback received a numeric code which is known as the “reason code”. 1: Fraud (10) EMV Liability Shift Counterfeit Fraud:. Here’s how your store can prevent and deal with chargebacks. 2. Complete Guide to Visa Compelling Evidence Update CE 3. This code is used when a cardholder claims that a fraudulent transaction occurred in a face-to-face environment, such as a retail store. ACH return codes are a type of shorthand for specific information concerning the return, much like the card decline codes or dispute reason codes used by credit card networks. A chargeback is the potential outcome of a disputed credit or debit card transaction. 543 Proper Use of Interregional Message Reason Code 4880. Thanks for following the Chargeback Gurus blog. An ACH (Automated Clearing House) payment dispute is a situation in which one party involved in an ACH transaction raises a concern or disagreement over the legitimacy, accuracy, or authorization of the transaction. Chargeback Reason Codes. Not recognizing your billing descriptor on a statement. U. Section5. 1: Fraud (10) EMV Liability Shift Counterfeit Fraud: 10. This list was generated 5/4/2022. Of course, some of these inquiries will still inevitably progress to the chargeback phase. Consult the applicable network’s guidelines for examples of acceptable compelling evidence. While the reason code may not reflect the true reason for the chargeback, you must respond to the chargeback based on the code provided.